Implementing and Operating Cisco Collaboration Core Technologies

Core Components

The course deals with the implementation and operation of Cisco collaboration solutions. Starting with an overview of the various components, it explains how to set them up. Covered topics are, for example:

  • Establishment of users
  • Endpoints softphones like jabber and hardphones
  • Gateways
  • Call authorizations
  • Numbering plans
  • Collaboration with chat and presence information (Cisco IM&P)
  • Answering machine (Cisco Unity Connection)
  • Quality of Service

In addition, the basics of protocols and codecs are also considered.