Implementing Cisco Collaboration Applications


In this course, in addition to SSO (Single Sign On) and call recording / monitoring, various applications are considered. This includes:

  • Cisco Unity Connection
  • Cisco Unity Express
  • Cisco Unified Communications Manager IM and Presence
  • Cisco Unified Attendant Console Advanced

The Cisco Unity Connection area looks at both configuration and troubleshooting issues. These relate to the integration and also to the call handler. The latter can be used, for example, to implement simple IVR (Interactive Voice Response) solutions using Unity Connection.

In addition to the chat option, IM and Presence also offers the option of archiving personal chats and chat rooms and checking them for compliance. These are dealt with in addition to integration or federation with other presence solutions. Troubleshooting is also an issue in this area.

The attendant console is a classic attendant console with presence integration. Integration in the CUCM is discussed.